Privacy Policy
At NOPAL LIFE, the protection of your personal data is an essential requirement for trust, transparency, and respect.
1. Data Controller
The data controller for personal data collected via the www.nopal-life.com website is:
NOPAL LIFE
Société par actions simplifiée unipersonnelle (SASU)
Registered office: 4 rue des Riottes, 28100 Dreux, France
RCS: Chartres 944 238 526
Email: contact@nopal-life.com
Customer service: service-client@nopal-life.com
Phone: 0033620824050
In the context of the processing described below, NOPAL LIFE acts as the data controller.
2. Personal Data Concerned
Depending on the nature of your interaction with our site, we may collect or process the following categories of data:
• your identification and contact data, such as your first name, last name, email address, postal address, and telephone number;
• data necessary for managing your orders, such as purchased products, amount, order history, delivery, and billing information;
• data related to your interactions with our customer service, including your requests, messages, complaints, or returns;
• certain technical and browsing data, such as IP address, device type, browser used, pages viewed, interactions with the site, and browsing preferences;
• data relating to your consents, marketing preferences, and cookie choices;
• data useful for fraud prevention, site security, and defense of our rights.
Complete banking data is not processed directly by NOPAL LIFE when collected via authorized secure payment providers.
3. Purposes of Processing and Legal Bases
3.1 Site Navigation and Proper Functioning
We use certain data to ensure the proper technical functioning of the site, its security, maintenance, anomaly prevention, and to improve your browsing experience.
Legal basis: NOPAL LIFE's legitimate interest, and consent when required by regulation, particularly for certain trackers.
3.2 Order Management and Contract Execution
Your data is used to process your orders, manage payments, organize deliveries, handle returns, refunds, and monitor the contractual relationship.
Legal basis: execution of the contract or pre-contractual measures.
3.3 Customer Relationship
We process your data to respond to your requests, assist you, handle complaints, returns, or questions related to your rights.
Legal basis: execution of the contract, legitimate interest, or legal obligation, as applicable.
3.4 Commercial Communications
Subject to applicable regulations, we may send you communications related to our products, news, offers, or brand content.
Legal basis: prior consent when required, or legitimate interest when permitted by law, particularly in the context of the relationship with existing customers for similar products or services, with the possibility of simple and free opt-out.
3.5 Fraud Prevention, Security, and Dispute Management
Certain data may be used to prevent fraud, secure the site, manage incidents, prevent abuse, process unpaid invoices, or defend NOPAL LIFE's interests.
Legal basis: legitimate interest.
3.6 Legal and Regulatory Obligations
We may retain and use certain data when required by law, particularly for accounting, tax, evidentiary, or administrative purposes.
Legal basis: legal obligation.
4. Mandatory or Optional Nature of Data
Certain data is essential to process your order, ensure delivery, establish billing, respond to your requests, or fulfill our contractual and legal obligations.
When this data is required, its absence may prevent the processing of your order or the proper execution of our services.
Other data is optional, particularly that related to certain marketing preferences or non-essential cookies. Their collection then depends on your choices.
5. Data Recipients
Your personal data is accessible, strictly within the limits of their respective responsibilities, to the following categories:
• authorized persons within NOPAL LIFE;
• technical service providers necessary for the functioning and operation of the site;
• the Shopify platform, used for operating the online store;
• secure payment providers;
• carriers, logistics partners, and delivery service providers;
• service providers involved, where applicable, for maintenance, support, security, analysis, customer relations, or sending communications;
• counsels, administrative, tax, or judicial authorities when required by law or when necessary for the defense of our rights.
NOPAL LIFE does not sell your personal data.
6. Shopify and Technical Environment
The NOPAL LIFE online store is operated on the Shopify platform.
In this context, certain data may be processed via the tools and services necessary for operating the store, processing orders, technical management of the site, and certain privacy settings.
If additional functionalities, applications, or complementary services are subsequently activated on the store, this policy may be updated to reflect these changes.
7. Data Transfers Outside the European Union
As part of the use of certain technical services or providers, your data may be transferred outside the European Union or the European Economic Area.
When such transfers occur, NOPAL LIFE ensures that they are governed by appropriate safeguards in accordance with applicable regulations.
8. Retention Periods
NOPAL LIFE retains your personal data only for the duration necessary for the purposes for which it is processed, subject to longer periods imposed by law or necessary for the defense of its rights.
As such:
• data related to customer relationships is retained for the duration of the commercial relationship, then archived for the duration necessary for dispute management, proof, and compliance with legal obligations;
• data used for commercial prospecting concerning customers may be retained during the commercial relationship, then for three years from the end of this relationship;
• data of non-customer prospects may be retained for three years from their collection or last contact from them;
• information allowing an objection to prospecting to be taken into account is retained for the duration necessary to respect this choice;
• accounting documents, invoices, and supporting documents are retained for the applicable legal period, particularly ten years when required by regulation.
9. Cookies and Other Trackers
9.1 Definition
A cookie is a file that may be placed on your device when you visit a website. It allows, among other things, to ensure the functioning of the site, remember your preferences, measure audience, or improve the services offered.
9.2 Types of Cookies That May Be Used
NOPAL LIFE may use the following categories of cookies:
• strictly necessary cookies, essential for the functioning of the site, security, navigation, shopping cart validation, or technical session management;
• functional cookies, allowing to improve your browsing comfort and remember certain choices;
• audience measurement cookies, intended to analyze traffic, browsing paths, and site performance;
• marketing or advertising cookies, where applicable, intended to personalize certain communications or measure campaign effectiveness.
9.3 Legal Basis
Strictly necessary cookies can be placed without consent when they are essential for the requested service.
However, non-essential cookies are only used under the conditions provided by applicable regulations and, when required, based on your prior consent.
9.4 Managing Your Preferences
You can accept, refuse, or configure the use of certain cookies via the banner or preference management module displayed when you visit the site.
You can also configure your browser to limit or block certain cookies. However, refusing certain technical cookies may impair the proper functioning of the site or certain functionalities.
9.5 Retention of Choices
Your cookie choices are retained for the duration applicable regarding the settings implemented on the site and regulatory requirements.
10. Data Security
NOPAL LIFE implements appropriate technical and organizational measures to preserve the confidentiality, integrity, and security of your personal data.
No data transmission over the Internet or storage system can guarantee absolute security, but NOPAL LIFE commits to implementing an appropriate and reasonable level of protection.
11. Your Rights
In accordance with applicable regulations, you have, depending on the case, the following rights:
• right to access your personal data;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability;
• right to withdraw your consent at any time when processing is based on this ground.
You can exercise your rights by writing to us at:
NOPAL LIFE
4 rue des Riottes, 28100 Dreux, France
Email: contact@nopal-life.com
To process your request, verification of your identity may be requested where necessary.
If, after contacting us, you believe that your rights are not being respected, you can submit a complaint to the CNIL.
12. Policy Update
This privacy and cookie policy may be modified at any time to reflect legal, regulatory, jurisprudential, technical, or organizational developments.
The applicable version is the one published on the site on the date of consultation.